Refund and cancellation policy

Last updated: 26 October 2026

Onward Gateway Software Consulting Co., Ltd. (tax ID 0105424797653) provides paid programming consulting through scoped project engagements and advisory sessions. This policy applies when fees have been invoiced and paid.

Several timeframes below are standard market practice and are proposed, pending business confirmation; your signed statement of work prevails if it differs.

Eligibility

Refunds apply to consulting fees we invoice directly. Third-party platform subscriptions, marketplace fees, or pass-through infrastructure charges are not refundable by us.

Cancellation before work starts

If you cancel at least 14 calendar days before the scheduled start date and we have not begun billable work, we will refund 100% of prepaid fees within 14 business days to the original payment method.

Cancellation after work has started

Fees for completed milestones or delivered hours are non-refundable. For fixed-scope projects, any prepaid amount covering undelivered milestones may be refunded minus work performed and non-recoverable costs documented in the statement of work.

Advisory sessions

Single advisory sessions may be rescheduled once with at least 48 hours notice. Cancellations with less than 48 hours notice may be charged at 50% of the session fee. No-shows are charged in full.

Deposits

Project deposits holding calendar capacity are non-refundable if you cancel within 7 calendar days of the start date, except where Thai consumer protection law requires otherwise.

How to request a refund

Email info@onwardgateway.digital or call +66-76-000-2312 with invoice number, payment date, and reason. We respond within 5 business days and process approved refunds within 14 business days.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing questions directly.

Changes

We may update this policy; the version on this page applies to new engagements after the posted date.